Collections – Premium Finance
Core
Managing a portfolio of overdue accounts through outbound calls, inbound enquiries, and recovery processes for premium funding clients.
Role type
Senior IC collections officer (premium finance)
Builds
Collections outcomes and recovery processes for insurance premium funding clients
Domain
Financial services / Premium finance / Collections
Deliverable
client delivery
Required skills
outbound collections, inbound customer service, payment arrangement negotiation, skip tracing, default notice management, statutory demand processes, record keeping, portfolio management
Preferred skills
premium finance experience, lending or insurance collections background, dishonour management, Equifax listings experience, external administrator liaison
Technologies
Equifax, skip tracing tools
Responsibilities
Managing a portfolio of overdue accounts, making outbound collections calls, handling inbound customer enquiries, discussing outstanding balances and payment arrangements, managing dishonoured payments, conducting skip tracing, issuing and managing default notices, working with external administrators and liquidation matters, assisting with statutory demand processes, maintaining accurate records
Seniority
Mid-level, hands-on IC