Onboarding Specialist (Spanish & English) - Contractor
Core
Guide new customers through product setup, configuration, and integrations to ensure activation and adoption of an AI revenue-conversation platform.
Role type
Client Onboarding Specialist (Contractor)
Builds
Customer activation and account health for an AI GTM workforce platform
Domain
SaaS / AI / B2C Revenue Operations
Deliverable
product features
Required skills
Spanish (fluent), English (business-level), customer onboarding, product setup guidance, troubleshooting, CRM usage, documentation
Preferred skills
SaaS industry experience, customer success training, stakeholder management
Technologies
CRM, support tools, internal documentation
Responsibilities
Educate customers on product setup and best practices; guide through configuration and integrations; troubleshoot blockers; investigate and resolve customer issues; build evergreen educational content; document interactions for product improvement.
Seniority
Associate, hands-on IC