Deputy Program Manager — Federal Health IT Operations
Core
Lead day-to-day service operations for a complex federal health IT mission, coordinating clinical, training, field, and technical teams to ensure operational readiness and continuity.
Role type
Senior IC Deputy Program Manager (Federal Health IT Operations)
Builds
Operational continuity and service delivery for military health services
Domain
Federal Government / Defense / Health IT
Required skills
Service management, Operations leadership, Workforce capacity management, Resource coordination, Scheduling optimization, Risk communication
Preferred skills
ITIL 4 Managing Professional, PMP, ServiceNow Field Service Management, Global team coordination
Technologies
ServiceNow
Responsibilities
Lead day-to-day service operations across multiple teams, Coordinate operational schedules and priorities, Manage workforce capacity and resource coordination, Identify and address scheduling conflicts and staffing challenges, Coordinate supplemental staffing and surge support, Lead weekly operational and monthly service reviews
Seniority
Senior, hands-on IC