Technical Project Manager, Customer Operations
Core
Manage end-to-end customer projects for implementing a Sales Performance Management (SPM) platform, translating business requirements into actionable plans, and driving delivery across business and technical teams.
Role type
Senior Technical Project Manager (Customer Operations)
Builds
Successful implementations of Sales Performance Management (SPM) solutions for enterprise clients
Domain
SaaS / Sales Compensation & Incentive Management
Required skills
Project management, stakeholder management, requirements gathering, risk management, cross-functional coordination, data migration management, analytical problem solving
Preferred skills
SQL, Excel-based data analysis, Sales Performance Management (SPM) domain knowledge, incentive compensation design
Technologies
SQL, Excel
Responsibilities
Manage customer projects end-to-end from planning to post-launch; Own project plans, timelines, and deliverables while identifying and resolving risks; Facilitate discovery sessions to translate business needs into project requirements; Coordinate cross-functional delivery with Product and Engineering teams; Monitor project progress and manage stakeholder expectations; Support customer change requests and ongoing initiatives; Identify opportunities to improve project delivery processes through automation.
Seniority
Senior, hands-on IC
