Professional Services Consultant
Core
Lead medium-complexity implementation projects and serve as a subject matter expert for ConnectWise solutions, managing end-to-end delivery for standard to moderately complex engagements.
Role type
Senior IC Professional Services Consultant
Builds
End-to-end implementations of ConnectWise software solutions for technology solution providers
Domain
IT Service Management / SaaS Implementation
Required skills
Project management, ConnectWise platform configuration, Process optimization, Stakeholder management, Solution design, Risk management, Workflow analysis, Technical troubleshooting, Documentation, Mentoring
Preferred skills
Pre-sales scoping, Cross-functional collaboration, Best practices development
Technologies
ConnectWise platforms
Responsibilities
Lead full lifecycle implementation projects, Design and optimize ConnectWise solutions, Facilitate client discovery and training sessions, Analyze client workflows for process improvements, Mentor junior consultants, Support pre-sales scoping activities
Seniority
Senior, hands-on IC