Medical Support & Health Coaching Lead
Core
Lead and scale Medical Support and Health Coaching functions for Juniper patients in Germany, ensuring high-touch care via digital channels while managing team operations and process efficiency.
Role type
Senior Operations Lead (Medical Support & Health Coaching)
Builds
Medical support ticket resolution and health coaching programs for weight management patients
Domain
Digital Health / Weight Management / Patient Operations
Required skills
Team leadership, process optimization, metrics analysis, cross-functional partnership, stakeholder management, German language fluency, English proficiency
Preferred skills
Healthcare or clinical background, experience in high-growth environments, scaling operations
Technologies
Ticketing systems, coaching platforms, webinars
Responsibilities
Lead and develop medical support and health coaching teams, own patient experience metrics (response times, CSAT, quality), map and optimize medical question handling workflows, scale health coaching programs, partner with product and engineering on in-app tools, adapt global best practices for German patients, plan team structure for growth, shape hiring criteria, tighten handoffs with Patient Experience
Seniority
Senior, hands-on IC with strategic focus