Mid-Market Onboarding Lead
Core
Lead the onboarding experience for independent hotels and multi-property groups in North America, guiding them from contract signing through go-live and handoff to Account Management.
Role type
Senior Manager, Customer Success / Onboarding
Builds
A unified platform for hotel operations and commercial strategy
Domain
Hospitality technology (PMS)
Deliverable
production ML models
Required skills
Team leadership, customer-facing coaching, PMS implementation, North American hotel operations, project management, data analysis, Salesforce, AI adoption
Preferred skills
Oracle Opera implementation, Spanish fluency, PMP certification, hotel management company experience, revenue management systems
Technologies
Salesforce, AI tools
Responsibilities
Lead and develop the North America onboarding team, oversee strategic key accounts, manage account intake and assignment, act as escalation point for at-risk onboardings, ramp new hires, track regional performance metrics, partner with Sales and Account Management, consult on workflow redesign, coordinate with third-party consultants.
Seniority
Senior, hands-on IC with team management