Merchant Success Specialist-Mid Market
Core
Support operational needs of mid-market merchants to ensure smooth fulfillment operations and drive retention.
Role type
Mid-market account manager (customer success)
Builds
Merchant retention and operational stability for mid-market e-commerce clients
Domain
E-commerce logistics and fulfillment technology
Deliverable
client delivery
Required skills
Account management, operational support, cross-functional collaboration, data analysis, communication, problem-solving, documentation
Preferred skills
SaaS, e-commerce, or logistics industry experience
Technologies
Excel, PowerPoint
Responsibilities
Manage a portfolio of 8-12 mid-market merchants; resolve routine operational requests (orders, inventory, returns); escalate complex issues; monitor merchant health signals; coordinate with cross-functional teams; maintain accurate records.
Seniority
Mid-level (4-7 years experience)