Customer Service Analyst (Active Secret Clearance Required)
Core
Coordinate customer requests for on-premises and cloud-hosted infrastructure, manage service tickets, and act as a liaison between customers and technical staff.
Role type
Customer Service Analyst (IT Infrastructure)
Builds
Service delivery for federal civilian, defense, and intelligence community customers
Domain
Federal government contracting / IT Infrastructure
Deliverable
client delivery
Required skills
ServiceNow ticketing, cloud services concepts, rack audit review, stakeholder communication, data center installation coordination, CMDB management, IT governance enforcement
Preferred skills
Azure, AWS, GCP, ITIL framework, project management
Responsibilities
Create and manage ServiceNow tickets for virtual/physical machine lifecycle events, review and resolve rack audit findings, coordinate physical data center installations, facilitate customer onboarding meetings, maintain security and privacy standards via IT Governance policies, update stakeholders on service request milestones
Seniority
Junior, hands-on IC
