Partner Support Specialist
Core
Technical anchor and operational bridge for the support ecosystem, resolving complex partner cases and driving process improvements.
Role type
Senior Partner Support Specialist (Technical Lead)
Builds
Specialized workflows, playbooks, and structural fixes for the partner support team
Domain
Live entertainment technology and partner support operations
Required skills
Technical problem solving, root cause analysis, process optimization, team leadership, documentation, cross-functional collaboration
Preferred skills
Experience with internal tools, data-driven decision making, mentoring
Responsibilities
Managing non-standard and complex partner escalations, developing deep expertise in specific workflows and internal tools, training support representatives on edge cases, investigating root causes and piloting new processes, authoring advanced documentation and playbooks, driving cross-functional workflow implementations
Seniority
Senior, hands-on IC with leadership responsibilities
