Manager, Application Support
Core
Lead and manage a team of application support specialists, overseeing incident resolution, service delivery, and continuous improvement using SRE-aligned practices.
Role type
Senior IC application support manager
Builds
Stable, reliable application services and support processes
Domain
IT Operations / Application Support
Required skills
Team leadership and mentorship, Incident and Problem management, ITIL process expertise, Root cause analysis, Stakeholder collaboration, Automation strategy
Preferred skills
SRE concepts (proactive monitoring, reducing toil), Cloud certifications, Master's degree
Technologies
ServiceNow, Jira, Remedy, Application monitoring tools, Log analysis platforms
Responsibilities
Lead and develop a team of application support specialists, Oversee day-to-day operations and incident lifecycle management, Analyze incident trends and implement permanent solutions, Collaborate with engineering and DevOps teams during releases, Generate reports on support activities and performance metrics, Identify opportunities for process improvements and automation
Seniority
Senior, hands-on IC
