Acute Care Operations Assistant
Core
Schedule and dispatch in-house Pediatric Home Care Specialists and Mobile Integrated Healthcare resources to ensure patient care delivery.
Role type
Acute Care Operations Assistant (Scheduler/Dispatcher)
Builds
Mobile Integrated Care team operations for children with special health care needs
Domain
Healthcare / Pediatric Home Care
Deliverable
client delivery
Required skills
dispatch operations, patient/family telephonic communication, clinical system navigation, eligibility verification, care team coordination
Preferred skills
bilingual English/Spanish, prior dispatch experience
Technologies
Axle, Microsoft Teams, Athena, CareHub, NotifyMD, OnPage
Responsibilities
Dispatch in-house Pediatric Home Care Specialists and partner Mobile Integrated Healthcare resources; monitor specialist location for safety; set up provider chats for in-home visits; facilitate clinician communication; verify patient eligibility and insurance; answer inbound calls/texts via proprietary apps; connect patients to appropriate care teams.
Seniority
Individual Contributor, operational support