Customer Success Manager
Core
Guide creators and agencies through onboarding, renewal, and expansion by interpreting complex data and payment metrics, acting as a translator between data/analytics and financial operations.
Role type
Mid-level Customer Success Manager (SaaS/B2B)
Builds
Customer retention and expansion for a Creator Economy platform handling performance data and payments
Domain
Creator Economy, Fintech, Data Analytics
Required skills
Customer Success management, Data interpretation, Financial operations knowledge, AI tool proficiency (Claude, Codex), Risk assessment, Stakeholder management, Process building
Preferred skills
Creator economy experience, MCN tools, Payments/Fintech background, Startup experience
Technologies
Claude, Codex, AI workflow tools
Responsibilities
Manage a tiered portfolio of Creator Networks and agencies, interpret monetization and performance data for customers, partner with Risk and Finance on payment escalations, feed customer insights to Product, build and maintain customer success playbooks
Seniority
Mid-level, hands-on IC