Manager, Onboarding
Core
Lead a team of onboarding professionals to guide nonprofit clients through a successful product implementation and getting started journey.
Role type
Manager, Customer Success Onboarding
Builds
Nonprofit giving platform implementation and customer adoption
Domain
Nonprofit sector / SaaS
Deliverable
product features
Required skills
Team leadership and coaching, Operational project management, Performance data analysis, Process improvement, Cross-functional collaboration, Risk identification
Preferred skills
SaaS onboarding experience, Nonprofit sector knowledge, Change management guidance
Responsibilities
Lead, coach, and develop a team of onboarding professionals; Oversee team portfolio to ensure timely product implementation; Establish and report on key onboarding metrics; Conduct call and experience reviews to coach team members; Identify customer and project risks and guide solutions; Partner with cross-functional teams to create a connected customer experience.
Seniority
Manager, hands-on leadership
