Customer Support Coach
Core
Advocate for customers and resolve inquiries across multiple channels to ensure a seamless experience for hotel partners.
Role type
Customer Support Coach
Builds
Customer support operations and training resources for a unified hotel management platform
Domain
Hospitality technology
Deliverable
client delivery
Required skills
hospitality operations experience, multi-channel support, troubleshooting, feedback gathering, training material creation, system updates management
Preferred skills
customer service experience, native or fluent English and Thai, problem-solving, emotional intelligence, learning agility
Technologies
live chat, email, phone
Responsibilities
Assist existing customers in software use, resolve inquiries via phone/email/chat, troubleshoot escalated issues, foster customer relationships, gather feedback for software releases, create and update training materials
Seniority
Entry-level to Mid-level, hands-on IC