Implementation Manager
Core
Client-facing professional managing SaaS implementation solutions from kickoff to production deployment for Life Sciences clients.
Role type
Senior Implementation Manager (SaaS)
Builds
Configured SaaS workflows and technical solutions for Life Sciences clients
Domain
Life Sciences / SaaS Implementation
Required skills
Project management, SaaS implementation, client relationship management, solution design, configuration management, risk management, training delivery, cross-functional collaboration
Preferred skills
PMP certification, experience with Confluence/JIRA/Zendesk/Smartsheet, US/OUS Transparency and Compliance knowledge
Technologies
JIRA, Confluence, Zendesk, Smartsheet, MS Office Suite
Responsibilities
Manage client implementations from kickoff to production, develop project plans and milestones, facilitate client discovery and solution design, perform hands-on configuration, oversee user acceptance testing, create training materials and conduct train-the-trainer sessions, provide cross-functional support to Customer Success and Managed Services teams
Seniority
Senior, hands-on IC