CUSTOMER SUCCESS ANALYST III
Core
Strategic Customer Success Analyst driving data-driven decisions, process improvement, and customer journey optimization for a global financial super app.
Role type
Senior Customer Success Analyst (Data & Strategy)
Builds
Scalable customer success operations, data-driven playbooks, and improved customer retention/engagement metrics.
Domain
Financial Services / Customer Success / Data Analytics
Deliverable
dashboards & analysis
Required skills
Customer Success strategy, Data analysis (SQL, Power BI, Tableau, Excel), Process improvement methodologies (Lean, Six Sigma, Agile), Stakeholder consulting, Metric definition and tracking
Preferred skills
Customer Success certification, Lean Six Sigma certification, Agile methodology certification
Technologies
SQL, Power BI, Tableau, Excel
Responsibilities
Analyze customer base data to identify patterns, risks, and opportunities; Map and optimize customer journey processes; Build and track key success metrics (churn, NPS, SLA, etc.); Act as a consultant to cross-functional teams to integrate customer voice; Develop scalable playbooks and frameworks.
Seniority
Senior, hands-on IC with strategic impact
