TRAVEL CONSULTANT CUSTOMER EXPERIENCE
Core
Support B2B travel clients (agencies, companies) with flight, hotel, and tourism product bookings, changes, and cancellations on the Inter platform.
Role type
Senior Customer Experience Travel Consultant
Builds
Travel booking and management services for B2B clients
Domain
Travel Technology / Corporate Travel
Deliverable
client delivery
Required skills
Corporate travel market experience, Advanced English, Knowledge of Wooba and Ominibees platforms
Preferred skills
Tourism degree, PowerPoint presentation skills
Responsibilities
Handle flight and hotel bookings, changes, and cancellations; Resolve B2B client issues and provide platform support; Interface with airlines, hotels, and consolidators; Analyze and solve tariff and availability problems; Track reservations to meet SLAs; Identify recurring platform or supplier issues; Collaborate with Product and Technology teams for feedback and automation; Support testing and implementation of new features.
Seniority
Mid-level, hands-on IC
