Head of Operations, Germany
Core
Lead and scale operational footprint for a digital weight-management program in Germany, overseeing patient experience and clinical operations for a team of 20+.
Role type
Senior IC Head of Operations (Healthtech)
Builds
Patient support workflows, clinical care delivery systems, and operational infrastructure for a global digital healthcare company.
Domain
Digital health / Weight management / Healthtech
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Scaling operations in high-growth environments, leading teams of 10-30 people, data-driven bottleneck identification, operational system design, cross-functional stakeholder management, clinical workflow oversight
Preferred skills
Experience in healthtech or D2C, German language proficiency
Technologies
CRM, support platforms, workflow automation, reporting infrastructure
Responsibilities
Own end-to-end patient experience across support, medical, and coaching touchpoints; oversee clinical operations performance, headcount, and capacity planning; drive core operational KPIs; design and iterate operational systems and tooling; act as senior voice in cross-functional decisions
Seniority
Senior, hands-on IC