Customer Support Advisor
On-site
Core
Interact directly with Proton Mail customers to answer questions, resolve technical support inquiries, and troubleshoot issues.
Role type
Customer Support Advisor
Builds
Proton Mail, Proton VPN, Proton Drive, Proton Pass, Proton Calendar
Domain
Privacy-focused cybersecurity and encrypted communication tools
Deliverable
client delivery
Required skills
Advanced written English, end-to-end encryption concepts, problem-solving, tech-savviness
Preferred skills
Customer support experience, QA testing experience, degree in Information Technology
Technologies
Zendesk, Jira, Confluence
Responsibilities
Answer customer questions regarding services, resolve technical support inquiries, perform extensive troubleshooting, collaborate with developers to improve products, test web and mobile applications
Seniority
Individual Contributor