Business Operations Coordinator
Core
Entry-level Business Operations Coordinator investigating escalated customer and provider issues using CRM and data tools to find root causes and fix processes.
Role type
Entry-level Business Operations Coordinator
Builds
Process improvements, new reports/dashboards, product enhancements
Domain
Transportation/Tolling industry operations
Deliverable
dashboards & analysis
Required skills
Root cause analysis, CRM usage, Data analysis, Systemic problem solving, Process mapping, Excel proficiency
Preferred skills
Tolling/transportation industry knowledge, Advanced Excel skills
Responsibilities
Investigate escalated customer and provider issues to identify root causes; Analyze case and usage data to spot patterns and risks; Collaborate with Operations and providers to define technical requirements; Partner with Product teams to recommend process or product fixes; Document findings and recommendations for action.
Seniority
Entry-level, high-potential IC
