Network Operations Center Analyst I – Senior
Core
Provide Tier I data center IT support and manage incident lifecycles in a 7x24x365 environment for federal civilian, defense, and intelligence community customers.
Role type
Senior Network Operations Center Analyst (Tier I Support)
Builds
IT support services and incident resolution for federal government clients
Domain
Federal government contracting / Data Center Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Linux system administration, Windows system administration, Mainframe system administration, network troubleshooting, storage appliance management, database server management, application server management, project management, security clearance maintenance
Preferred skills
Process improvement initiatives, quality assurance leadership
Technologies
Remedy ticketing system, Linux, Windows, Mainframe
Responsibilities
Respond to and diagnose data center IT problems through user interactions; manage incidents and service request lifecycles; handle customer communication regarding status updates and complaints; perform ticket management including assignment, tracking, and escalation; maintain data center security and escort personnel; complete daily logs and journals for computer room security; support Disaster Recovery exercises.
Seniority
Senior, hands-on IC