Data Center Program Manager

## About the role * Support budget objectives by managing costs responsibly and helping maintain spending within approved guidelines; keep costs reasonable and contribute to staying within budget. * Follow and adhere to safety and security policies and procedures. * Report immediately any safety or security issues or concerns. * Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business. * Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly. * Proactively review schedules and avoid conflicts when possible. * Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions. * Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met. * Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs. * In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). * Support escalation of issues to appropriate owner. * Embody our culture and values. ## Requirements * High School Diploma or equivalent AND 1+ years industry experience OR 2+ years industry experience and college course work. * Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport. These requirements include, but not limited to, the following specialized security screenings: * 2+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling). * Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.