Circular Center Program Manager

## About the role - Ensures compliance with data center business units and service-level policies. - Follows and adheres to safety and security policies and procedures. - Reports immediately any safety or security issues or concerns. - Performs troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business. - Recognizes potential customer impact of other events and issues (e.g., customer lockdown), communicates potential impact, and plans for impact accordingly. - Proactively reviews schedules and avoids conflicts when possible. - Identifies, coordinates, manages expectations, and offers alternatives when defining customer solutions. - Manages relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met. - Provides mentorship across datacenters for specific expertise. - Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs. - Harvest parts and components from assets per operational procedures and instructions. - Test parts and components per operational procedures and instructions. - Leverages the necessary tools to determine the 'Disposition Route' of the harvested components. - Supports escalation of issues to appropriate owner. - Embody our culture and values ## Requirements - High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience - These requirements include, but are not limited to the following specialized security screenings: Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements. - 2+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling). - Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field. ## Nice to have - (None specified in the original text) ## What we offer - (None specified in the original text) ## About us - (None specified in the original text)