Circular Center Program Manager
Core
Ensures compliance with data center business units and service-level policies while managing relationships with clients and suppliers to meet expectations.
Role type
Senior IC data center operations manager
Builds
Data center infrastructure reliability and client service delivery
Domain
Data center operations / Physical IT infrastructure
Deliverable
infrastructure
Required skills
troubleshooting service incidents, managing client and supplier relationships, coordinating maintenance schedules, harvesting and testing parts/components, determining component disposition routes, providing mentorship across datacenters, identifying and mitigating customer impact risks
Preferred skills
reducing risk of performing maintenance, accommodating scheduling needs
Technologies
UPS, Generator, AHU, Servers, SANs, Networking, DC Rack/Enclosures, structured cabling
Responsibilities
Ensures compliance with data center business units and service-level policies; Performs troubleshooting for service incidents and escalates to meet SLA/OLAs; Manages relationships with clients and suppliers to ensure expectations are met; Coordinates maintenance schedules and avoids conflicts; Harvests and tests parts and components per operational procedures; Provides mentorship across datacenters for specific expertise
Seniority
Mid-level, hands-on IC