Lead Affidavit Specilaist
Core
Develop and maintain knowledge of customer-specific business rules and processes for AXSIS and Legacy systems to ensure accurate and consistent service in affidavit processing.
Role type
Lead Affidavit Specialist
Builds
Affidavit processes and support for smart mobility and tolling operations
Domain
Smart mobility / Tolling / Traffic safety
Required skills
Business rule management, SOP maintenance, Operational reporting, Issue escalation, SLA management, Process guidance
Preferred skills
Team collaboration, Customer service, Priority management
Technologies
AXSIS, Legacy systems, RoboHelp
Responsibilities
Develop and maintain comprehensive knowledge of customer-specific business rules, processes, and requirements across AXSIS and Legacy; Ensure timely, accurate, and consistent service in accordance with established SOPs, RoboHelp guidance, business requirements, and company standards; Facilitate effective communication between customers, team members, and internal departments to ensure alignment and timely resolution of requests; Provide exceptional service and support to internal and external customers; Maintain accurate and up-to-date Standard Operating Procedures (SOPs) for assigned jurisdictions; Serve as a knowledgeable resource for Affidavit processes and provide guidance and support to team members; Identify, report, and appropriately escalate operational, system, or equipment issues that may impact service delivery; Generate and analyze daily and weekly reports, ensuring accuracy and timely delivery; Effectively manage priorities to meet customer, departmental, and SLA expectations.
