IT Operations Analyst
Core
Provide on-site IT operations support, troubleshooting hardware/software issues, managing printers, and supporting C-Suite and junior techs for US federal government clients.
Role type
Senior IC IT Operations Analyst
Builds
Operational stability and support for federal agency IT environments
Domain
US Federal Government / IT Operations
Required skills
Windows 10 support, Microsoft Office 2016, customer service, hardware troubleshooting, printer management, Active Directory, Azure, Jamf Pro, Dell laptop repair, remote printer management, US Federal engagement experience, security compliance knowledge
Preferred skills
CompTIA A+ certification, Microsoft Desktop certification, mobile device support (Android/iOS)
Technologies
Windows 10, Microsoft Office 2016, Active Directory, Azure, Jamf Pro, Dell, Konica Minolta, Android, iOS
Responsibilities
Resolve complex technical issues and perform in-depth testing to determine root cause, troubleshoot hardware and software issues, configure and manage printers, provide technical expertise to junior techs, support C-Suite leadership, respond to incidents and service requests, document actions within tickets, perform hardware repairs, follow operational processes, update asset management systems, maintain high customer satisfaction ratings, collaborate with Service Desk teams
Seniority
Mid-level, hands-on IC
