Customer Support Engineer (Tier 1)

Tailscale

🌐 Remote💼 Full-time💰 $63,000–$63,000🗓 2026-08-19 → 2026-09-26

Core

Tier 1 Support Engineer resolving configuration and networking challenges for a diverse community of users.

Role type

Tier 1 Support Engineer

Builds

User support and network connectivity solutions

Domain

Networking / SaaS

Deliverable

client delivery

Required skills

networking fundamentals (DNS, IP, firewalls, routing), multi-OS troubleshooting (macOS, Windows, Linux, mobile), Jira, Slack

Preferred skills

tinkerer mindset, open-source contributions, homelabs

Technologies

Jira, Slack

Responsibilities

Resolve configuration and networking issues, manage high-velocity ticket queue, provide technical guidance, troubleshoot complex networking issues, partner cross-functionally to identify friction points

Seniority

Individual Contributor

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About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.