Desktop Support Engineer
Core
Deliver enterprise-level end-user support for hardware, software, and connectivity issues in a Microsoft-centric environment.
Role type
Desktop Support Engineer
Builds
Reliable and secure endpoint performance for enterprise users
Domain
IT Services / Enterprise Desktop Support
Required skills
Windows 10/11 troubleshooting, Microsoft 365 administration, Active Directory, Microsoft Entra ID, Microsoft Intune, TCP/IP/DNS/DHCP/VPN/Wi-Fi troubleshooting, ITSM/ticketing systems
Preferred skills
Microsoft MD-102 or AZ-900 certification, CompTIA A+ certification, endpoint security tools (Microsoft Defender/Carbon Black), supporting 200+ users, IT asset lifecycle management
Technologies
Windows 11, Microsoft 365, Entra ID, Active Directory, Intune, ServiceNow, Jira, Teams, Outlook, OneDrive, SharePoint
Responsibilities
Provide Level 1/2 support via phone, email, chat, remote, and in-person; Diagnose and resolve workstation, laptop, peripheral, and connectivity issues; Administer user accounts and permissions; Deploy, configure, patch, and maintain endpoints; Troubleshoot network connectivity; Support onboarding/offboarding and hardware refreshes; Monitor incidents via ITSM; Escalate complex issues; Assist with IT projects and migrations.
Seniority
Mid-level, hands-on IC