Engagement Manager
Core
Lead customer implementations for healthcare workforce intelligence solutions, ensuring successful onboarding and realization of business value.
Role type
Senior IC Engagement Manager (Healthcare SaaS)
Builds
Clinical workforce intelligence platform implementations for healthcare systems and staffing firms
Domain
Healthcare technology / SaaS
Deliverable
production ML models | product features
Required skills
Customer success management, enterprise software implementation, project management, stakeholder alignment, change management, post-go-live optimization, implementation methodology design
Preferred skills
Healthcare technology domain knowledge, healthcare credentialing familiarity, PMP/CAPM certification
Technologies
Healthcare IT systems, real-time practitioner data networks
Responsibilities
Develop implementation strategies and success criteria, build trusted partnerships with customer stakeholders, lead cross-functional coordination for solution delivery, monitor engagement health and manage risks, lead post-go-live optimization projects, improve implementation governance practices
Seniority
Senior, hands-on IC
