Lead Processing Specialist
Core
Lead a team of event processors in the Government Solutions Event Processing department, ensuring high-quality work, efficient production, and sustainable employee engagement.
Role type
Team Lead (Operations)
Builds
Event processing operations for government clients
Domain
Government services / Event processing
Required skills
Team leadership, coaching and training, operational metrics analysis, stakeholder communication, conflict management, process improvement, vendor management, decision-making, O365 suite proficiency, reporting databases
Preferred skills
College experience, advanced computer skills
Responsibilities
Review processor performance and provide coaching, serve as initial point of contact for team escalations, collect and disseminate daily metrics, respond to client and internal processing inquiries, provide feedback on operational procedures, collaborate on planning and strategy sessions, partner with outside vendors, oversee office and team when supervisor is absent, process events as needed
Seniority
Individual Contributor, Team Lead
