Unit Manager - Retirement New Business - Remote
Core
First-level people leader accountable for employee performance, workforce planning, customer issue resolution, and operational excellence in a fast-paced environment.
Role type
Senior IC Unit Manager (Operations)
Builds
Operational workflows and high-performing teams within the Retirement New Business unit
Domain
Financial services / Insurance
Required skills
Team leadership, SLA management, Escalation handling, Process improvement, Cross-functional partnership, Hiring and onboarding
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead, coach, and develop a team to achieve performance, quality, and service goals; Manage daily operations, workflow, and staffing to ensure service level agreements (SLAs) are met; Handle escalated customer and partner issues while driving timely resolution; Set team goals, communicate business priorities, and foster employee engagement and accountability; Identify and implement process improvements that enhance operational efficiency and customer experience; Partner with cross-functional teams on initiatives, projects, and business priorities.
Seniority
Senior, hands-on IC