IT Support Specialist II
Core
Providing day-to-day technical support to internal employees and ensuring systems run smoothly for a commercial space station company.
Role type
IT Support Specialist (Help Desk)
Builds
Internal IT infrastructure and user support for a space station development team
Domain
Aerospace / Space Infrastructure
Required skills
Windows 10/11 troubleshooting, MacOS troubleshooting, Active Directory/LDAP basics, hardware replacement, ITSM tools, incident management
Preferred skills
Manufacturing environment experience, startup environment experience, aerospace industry regulations knowledge
Technologies
Jira SM, ZenDesk, Windows 10/11, MacOS, Active Directory, LDAP
Responsibilities
Provide help desk support and resolve problems to the end user's satisfaction, Maintain and support enterprise resources including laptops, desktops, tablets, mobile phones and other network enabled devices, Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met, Perform timely workstation hardware and software upgrades as required, Onboarding/ offboarding users, Provide support for multiple locations
Seniority
Mid-level, hands-on IC