Associate, Phone Support - DACH
Core
Deliver premium, world-class phone-based customer support to millions of users on a fintech platform, occasionally handling tickets or live chat.
Role type
Associate, Phone Support (Customer Service)
Builds
User trust and satisfaction for a crypto/stock trading platform
Domain
Fintech / Cryptocurrency / Financial Markets
Deliverable
client delivery
Required skills
Phone-based communication, German (C2), English (B2+)
Preferred skills
Zendesk experience, Fintech/Crypto interest, Shift work flexibility
Responsibilities
Provide timely assistance via phone/ticket/chat, align with manager to meet targets, analyze user feedback for product insights, improve support processes, partner with departments to boost NPS
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