Customer Service Representative (Spanish Bilingual) - Remote
Core
Bilingual customer service representative supporting US clinics with patient intake, appointment scheduling, and record management.
Role type
Customer Service Representative (BPO)
Builds
Patient support workflows for US-based healthcare clinics
Domain
Healthcare / BPO
Deliverable
client delivery (via careerplan.io/jobs/C9-006-D2-964-customer-service-representative-spanish-bilingual-remote)
Required skills
Spanish (fluent), English (fluent), EMR/EHR systems, inbound/outbound calling, patient enrollment, insurance verification, appointment scheduling, data entry
Preferred skills
Healthcare account experience, HMO knowledge
Responsibilities
Handle new patient enrollment and intake processes, Answer incoming calls and assist patients with inquiries, Schedule and reschedule patient appointments efficiently, Respond to patient emails and text messages, Manage and update patient records using EMR systems, Perform insurance verification
Seniority
Entry-level to Mid-level, hands-on IC