Senior IT Desktop Support Technician
Core
Provide advanced desktop support for macOS/Google Workspace and Windows lab environments while ensuring HIPAA compliance and operational excellence.
Role type
Senior IT Desktop Support Technician
Builds
Secure, compliant IT operations for biotech lab and corporate environments
Domain
Biotechnology / Healthcare IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS support, Google Workspace administration, Windows desktop support, device management (Kandji, Intune), Jira Service Management, HIPAA compliance, IT inventory management, technical documentation
Preferred skills
CLIA-certified lab environment support, regulated industry experience, security framework knowledge, project planning
Technologies
macOS, Google Workspace, Windows, Kandji, Microsoft Intune, Jira Service Management
Responsibilities
Provide advanced desktop support for diverse end-user environments (macOS/Google Workspace and Windows lab devices). Manage and administer device management platforms to maintain security and compliance. Leverage Jira Service Management to automate ticket handling and track performance metrics. Implement and monitor HIPAA compliance initiatives across IT systems. Manage the full lifecycle of IT assets and inventory. Create and maintain comprehensive IT documentation. Collaborate cross-functionally to support new technology rollouts and process improvements.
Seniority
Senior, hands-on IC