AV Operations Specialist
Core
Daily operations of conference rooms, presentation spaces, and audio-visual systems, plus Tier 1 IT help desk support.
Role type
AV Operations Specialist (IT Support)
Builds
Conference room AV infrastructure and IT support services
Domain
Corporate IT / Audio-Visual Systems
Deliverable
infrastructure
Required skills
AV/VC systems knowledge, device management tools (Fleet, Google Device Policy MDM), Windows/Mac/Linux OS management, Google Workspace and Okta administration, office networks (Wi-Fi, DHCP, VLANs)
Preferred skills
Enterprise tools (Slack, Jira, Zoom, Envoy, FleetDM), enterprise ticketing systems (Jira, ServiceNow, Zendesk), Logitech & Neat hardware, automation scripting, industry certifications (AVIXA CTS, Dante, QSC, Extron, Crestron)
Responsibilities
Manage fleet of conference rooms in Zoom environment, support break/fix and user training, document and track customer problems via ticketing systems, assist in building IT policies, manage Google Workspace and Okta accounts/groups, act as backup AV support contact
Seniority
Mid-level, hands-on IC
