IT Operations Specialist
Core
Provide on-site and remote IT support for a general-purpose humanoid robotics company's headquarters, managing device lifecycles, troubleshooting, and AV operations.
Role type
IT Operations Specialist (Help Desk/Service Desk)
Builds
IT support services, device lifecycles, and AV infrastructure for HQ employees
Domain
Robotics / Enterprise IT Support
Deliverable
client delivery
Required skills
Linux troubleshooting, Windows troubleshooting, Mac troubleshooting, network configuration, VPN provisioning, ticketing systems, AV operational support, printer maintenance, vendor management
Preferred skills
Google Workspace, Slack, JIRA, Zoom, enterprise IT tools, process documentation
Technologies
Linux, Windows 10/11, Mac OS, iOS, Ubuntu, Google Meets, Zoom, Okta, Google Workspace, Slack, JIRA
Responsibilities
Document and track customer problems via ticketing systems, manage employee onboarding/offboarding lifecycle, maintain IT asset inventory, support common IT services (Okta, Google Workspace, Slack, Zoom), provide AV operational support in conference rooms, support event-related AV needs, maintain printer equipment
Seniority
Junior, hands-on IC
