Senior ServiceNow (SNOW) Systems Engineer
Core
Bridge business stakeholders and technical teams to optimize ServiceNow platform usage, drive process efficiencies, and ensure user adoption across federal government clients.
Role type
Senior ServiceNow Functional Analyst
Builds
Optimized ServiceNow configurations and workflows for ITSM, CMDB, and other modules
Domain
US Federal Government / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform architecture, ITSM modules (Incident, Problem, Change, Request, Knowledge), CMDB, Asset Management, Service Portal, Catalog, Workflow/Flow Designer, User Story writing, Agile backlog management, Business process analysis
Preferred skills
ServiceNow development/administration experience, ITBM, CSM, HRSD, GRC modules, System integrations, ITIL framework knowledge
Technologies
ServiceNow, Jira
Responsibilities
Translate business requirements into actionable ServiceNow solutions, collaborate with developers on feature prioritization, create documentation and training materials, establish feedback mechanisms for roadmap alignment, validate new features and upgrades
Seniority
Senior, hands-on IC
