Senior Customer Supply Chain Coordinator
Core
Backfill to the National Customer Service Manager and assist with supervising daily team tasks to ensure timely resolution of customer issues.
Role type
Senior Customer Supply Chain Coordinator (Team Lead/Supervisor)
Builds
Customer service operations and process improvements for global FMCG brands
Domain
Fast-Moving Consumer Goods (FMCG) / Supply Chain / Customer Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Negotiation, cross-functional team leadership, IT project implementation, SAP ECC, Excel, PowerPoint, Word, SOP development, team training
Preferred skills
Experience in system upgrade projects, service management reporting
Technologies
SAP ECC, Excel, PowerPoint, Word
Responsibilities
Backfill to the National Customer Service Manager when required; Assist with supervision of the team's daily tasks; Support timely resolution of customer issues; Proactively inform internal stakeholders of customer issues; Develop and review Standard Operating Procedures (SOP); Lead training of new Team Members; Manage the Customer Service stream in system/process upgrade projects; Support operations team through distribution of service management reports.
Seniority
Senior, hands-on IC with supervisory responsibilities