Community Manager
Core
Design and scale community programs to help customers adopt features, share best practices, and provide peer support for a cloud security platform.
Role type
Senior Community Manager (SaaS/Cybersecurity)
Builds
Customer community platform, engagement programs, and self-service support networks
Domain
Cybersecurity / Cloud Infrastructure
Deliverable
product features
Required skills
Community program design, cross-functional collaboration, data analysis, content curation, stakeholder management, AI/automation strategy
Preferred skills
SaaS or cybersecurity domain expertise, technical content creation, scalable engagement program building, product roadmap alignment
Technologies
Slack, community platforms, AI tools
Responsibilities
Create programs to help users adopt features and troubleshoot with peers; Foster customer-to-customer engagement and knowledge sharing; Establish feedback loops to influence product direction; Scale self-service and peer support networks; Track and optimize community metrics for business value.
