Customer Success Associate
Core
Entry-level associate assisting Customer Success Managers in managing customer relationships, delivering savings reports, and ensuring efficient operation of heating systems for building owners and property managers.
Role type
Entry-level Customer Success Associate
Builds
Customer success operations, savings reports, and platform adoption for energy management systems
Domain
PropTech / Energy Efficiency
Deliverable
dashboards & analysis
Required skills
Data analysis, CRM management, report drafting, trend identification, stakeholder communication, problem diagnosis
Preferred skills
Bilingual English/Spanish, AI tool usage, project management, real estate knowledge
Technologies
CRM tools, Runwise platform
Responsibilities
Assisting property managers and owners with the Runwise platform; Drafting and delivering savings reports; Pulling reports and reviewing customer data to identify trends; Proactively identifying potential problems affecting customer goals; Managing internal CRM tools and customer data hygiene; Engaging with clients to facilitate product adoption.
Seniority
Entry-level, 0-1 years experience