SI Production Sustainment - MX Ticket Coordinator
Core
Oversees end-to-end lifecycle of L2/L3 maintenance incidents, manages triage, defect routing, and release alignment for SI sustainment operations.
Role type
Senior IC production support coordinator
Builds
Maintains stability and uptime for federal government systems
Domain
US Federal Government / IT Sustainment
Required skills
Incident management, triage, defect routing, release management, stakeholder collaboration, AI tool utilization, root cause analysis
Preferred skills
Experience with AI-enabled triage tools
Responsibilities
Own end-to-end lifecycle of MX L2/L3 incidents, lead triage activities and troubleshooting workshops, route defects into release or hotfix workflows, draft SRTLs and serve as final SI approval for deployments, perform daily ticket prioritization and updates, produce sustainment metrics
Seniority
Senior, hands-on IC
