Solutions Support Engineer, Brazil
Core
Provide technical support and troubleshoot issues for customers using the Wiz security platform, focusing on cloud and AI application security.
Role type
Senior Solutions Support Engineer (Technical Support)
Builds
Customer support solutions and automation for the Wiz security platform
Domain
Cybersecurity / Cloud Infrastructure
Deliverable
client delivery
Required skills
Cloud technologies (Azure, AWS, GCP), Kubernetes cluster management, coding/scripting (Java, Python, Shell, JavaScript, JSON), Linux command-line proficiency, networking fundamentals, relational databases
Preferred skills
DevOps technologies, REST APIs or GraphQL, basic web technologies (HTTP, HTML, DNS)
Responsibilities
Troubleshoot and solve customer technical issues, identify cases requiring escalation, create and maintain incident management requests, design and implement automated support solutions, participate in on-call rotation
Seniority
Senior, hands-on IC