Enterprise Customer Success Manager
Core
Own strategy for a portfolio of 10-12 large restaurant brands ($3-6M ARR), driving growth and retention through senior stakeholder relationships and cross-functional leadership.
Role type
Senior Enterprise Customer Success Manager
Builds
Strategic account plans, reusable AI workflows, and cross-functional solutions for enterprise restaurant clients
Domain
Restaurant technology, loyalty platforms, SaaS
Required skills
Enterprise account strategy, executive stakeholder management, cross-functional leadership, AI utilization, problem-solving, data verification
Preferred skills
AI-native workflow design, building reusable tools, independent execution
Technologies
Keystone, The Grid, AI tools
Responsibilities
Set account direction and defend it with senior stakeholders; lead cross-functional teams (Sales, Support, Product, Engineering, Finance) to deliver outcomes; build and improve AI-driven workflows for the team; identify underperforming accounts and create growth plans.
Seniority
Senior, hands-on IC