IT Technician III - Missoula, MT
Core
IT Service Operations technician providing advanced technical support, troubleshooting, and escalation for hardware, software, and SaaS tools.
Role type
Senior IC IT Service Technician
Builds
Internal IT support services for employees and contractors
Domain
Corporate IT Operations / Helpdesk
Deliverable
client delivery
Required skills
Windows and Mac OS expertise, network troubleshooting, endpoint management (Crowdstrike), mobile device management (Intune, Jamf), identity provider management (Azure, Okta), technical documentation
Preferred skills
Process improvement, mentoring junior staff, translating technical concepts
Technologies
Windows, Mac, Azure, Okta, Crowdstrike, Intune, Jamf, Slack, Word, Excel
Responsibilities
Serve as technical escalation point for other IT Technicians, diagnose and troubleshoot software and hardware issues, install and configure software and hardware, maintain technical documentation, support on-site office and workspace services needs
Seniority
Senior, hands-on IC
