Senior Customer Experience Manager (West)
Core
Senior Customer Experience Manager driving cloud security adoption and revenue growth for Fortune 100 enterprise customers.
Role type
Senior Customer Experience Manager (Strategic Account)
Builds
Cloud security adoption journeys and secure workload migrations for enterprise clients
Domain
Cybersecurity / Cloud Security SaaS
Deliverable
client delivery
Required skills
Strategic account management, cloud security expertise, stakeholder influence, project management, TCO analysis, training strategy design, governance implementation
Preferred skills
Fortune 100 customer experience, Security SaaS pricing models, entrepreneurial problem solving
Technologies
Wiz platform, Google Threat Intelligence, cloud security tools
Responsibilities
Collaborate with Sales, Support, and Product teams to steer customers through multi-year cloud security journeys; Interface with key stakeholders from technicians to CISO to ensure security best practices; Evangelize Wiz value to drive adoption of secure solutions; Provide TCO analysis and business case assessments to align with customer security objectives; Define training strategies to upskill customer technical and non-technical roles; Implement governance structures to govern partnerships and prioritize security aspects; Accelerate secure workload migrations by defining milestones and removing blockers.
Seniority
Senior, hands-on IC
