Junior Operations Lead
Core
Junior Operations Lead supporting day-to-day operations within Microsoft's Secure Operations Centers (SOCs) for Azure, Microsoft 365, and other cloud platforms.
Role type
Junior Operations Lead (Service Delivery & Operations)
Builds
Operational readiness, service delivery continuity, and workforce coordination for federal missions.
Domain
US Federal Government / Cloud Operations / Secure Operations Centers
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operational coordination, incident response support, stakeholder management, process improvement, reporting & metrics tracking, workforce planning
Preferred skills
Azure/Microsoft 365 support, SOC/NOC experience, Power BI/Power Automate, SOP development, classified environment experience
Technologies
Microsoft Office Suite, Excel, PowerPoint, Word, SharePoint, Power Automate, PowerBI, Teams
Responsibilities
Monitor operational health and service delivery metrics, support incident response and contingency planning, prepare operational reports and performance metrics, assist with onboarding and training, coordinate site activities and regional requirements, develop Standard Operating Procedures (SOPs), track risks and action items
Seniority
Junior, hands-on IC with program management exposure
