Strategic Customer Success Manager
Core
Partner with frontier AI model creators to ensure the success of their research initiatives, human data/feedback programs, and quality assurance benchmarks.
Role type
Senior strategic customer success manager (enterprise)
Builds
Human data infrastructure for AI model training and evaluation
Domain
Artificial Intelligence / Human-in-the-loop data
Deliverable
production ML models
Required skills
Strategic account management, cross-functional leadership, consumption forecasting, executive relationship building, business acumen, AI/ML domain knowledge
Preferred skills
Experience in usage-based models, research workflow optimization
Technologies
LLMs, machine learning platforms
Responsibilities
Lead adoption, consumption, development, and value realization for AI research programs; Drive continuous improvement of success playbooks and processes; Conduct business reviews and executive engagements with clients; Collaborate with Services, Support, Sales, and Product teams
Seniority
Senior, hands-on IC with strategic leadership
