Manager - Automation
Core
Lead a multidisciplinary team to build automation capabilities that improve service reliability, reduce manual effort, and accelerate incident resolution across client and company infrastructure.
Role type
Senior IC automation manager (team lead)
Builds
Scalable, reusable automation frameworks and solutions for IT operations and incident management
Domain
IT Operations / Managed Services / Infrastructure Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical leadership, Agile methodology, Python/PowerShell/JavaScript/Java/.NET, API integrations, CI/CD pipelines, Git, Linux/Windows/network/storage environments, ITIL, PMP/CSM/PSM, ITSM tools (ServiceNow/Jira/BMC), Observability (Datadog/Dynatrace/Splunk), Automation tools (UiPath/Power Automate/Automation Anywhere), IaC/DevOps (Ansible/Terraform/CloudFormation/Puppet/Chef)
Preferred skills
ServiceNow CSA/CAD/CIS, AWS or Azure
Technologies
ServiceNow, Jira Service Management, BMC Helix, Datadog, Dynatrace, Splunk, UiPath, Power Automate, Automation Anywhere, Ansible, Terraform, CloudFormation, Puppet, Chef, GitHub, GitLab, Bitbucket, AWS, Azure
Responsibilities
Establish team goals, priorities, and delivery roadmaps aligned with business objectives; Lead, mentor, and develop a multidisciplinary team; Own end-to-end delivery of automation initiatives from requirements through deployment; Lead the design and implementation of automation solutions to improve operational efficiency; Drive continuous improvement across ITSM platforms and workflows; Design scalable, reusable automation frameworks and enforce development standards; Analyze complex operational problems and translate them into innovative automation solutions; Engage with clients and stakeholders to identify automation opportunities; Present automation outcomes, business benefits, and ROI to leadership and clients; Conduct buy vs. build analysis and vendor evaluations; Identify and manage technical, security, and compliance risks.
Seniority
Senior, hands-on IC with team leadership
