Technical Support Associate
Core
Provide exceptional and consultative technical support via email and scheduled calls to help customers solve challenges with Gong's revenue intelligence products.
Role type
Entry-level technical support associate
Builds
Customer trust and product adoption for Gong's AI-powered revenue operating system
Domain
SaaS / Revenue Intelligence / Customer Support
Deliverable
client delivery
Required skills
Technical troubleshooting, clear communication, product expertise, documentation creation, stakeholder partnership
Preferred skills
Familiarity with telephony/web conferencing tools, exposure to Salesforce or APIs
Technologies
Gong, Salesforce, Zoom, Dialpad, GoToMeeting, APIs
Responsibilities
Deliver support via email and calls, learn product integrations, partner with internal teams to troubleshoot and test solutions, contribute to documentation and training materials
Seniority
Entry-level, recent graduate
